ISBN 10: 0079130526 ISBN 13: 9780079130525

Publisher: McGraw-Hill, 1996

51 proven ways to build assertiveness and conflict resolution skills Now you can easily help supervisors and team leaders hone their face-to-face communication and conflict resolution skills with the dozens of field-tested games and activities packed into Training Games for Assertiveness and Conflict Resolution. Training expert Sue Bishop pulls together more than 50 ready-to-use activities--innovative training games, role plays, ice breakers, openers, experiential learning exercises and more--that are guaranteed to bring out the best in your participants. Each exercise includes reproducible handouts, step-by-step instructions, follow-up questions and debriefing guidelines. Best of all, these supercharged activities require minimal preparation time so you can get down to business fast. Its convenient format lets you quickly scan the table of contents, locate an activity, photocopy the handouts and go!