"Introduction to Help Desk Skills and Concepts" is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.
"synopsis" may belong to another edition of this title.
Essential IT Skills for On-the-Job Success
Mike Meyers, one of the premier computer and network skills trainers, has developed a learning system designed to teach key IT principles in an easy-to-understand style that will prepare you for an IT career. His proven ability to explain concepts in a clear, direct way makes these books interesting, motivational, and fun.
Inside this book, you will learn to:
Each chapter includes:
Susan M. Sanderson, Senior Technical Writer for Chestnut Hill Enterprises, Inc., is the author of the best-selling textbook, Computers in the Medical Office, 7th edition, and is now the author of Practice Management and EHR: The Total Patient Encounter for Medisoft Clinical. She also authored Electronic Health Records for Allied Health Professions, Case Studies for Use with Computers in the Medical Office, and Patient Billing. In her more than ten years' experience with Medisoft, and now Medisoft Clinical, Susan has participated in alpha and beta testing, has worked with instructors to site test materials, and has provided technical support to McGraw-Hill customers. In 2009 Susan earned CPEHR (Certified Professional in Electronic Health Records) certification. In addition, she is a member of the Health Information and Management Systems Society (HIMSS). Susan is a graduate of Drew University with further study at Columbia University.
"About this title" may belong to another edition of this title.
Book Description McGraw-Hill/Irwin, 2003. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX007821677X
Book Description McGraw-Hill/Irwin, 2003. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P11007821677X
Book Description McGraw-Hill/Irwin. PAPERBACK. Book Condition: New. 007821677X New US Edition Textbook, Ships with Emailed Tracking from USA. Bookseller Inventory # Z007821677XZN
Book Description McGraw-Hill Osborne, 2003. Paperback. Book Condition: Brand New. paperback/cd-rom edition. 464 pages. 10.50x8.25x0.75 inches. In Stock. Bookseller Inventory # zk007821677X