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Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralise whining, negativity, attacks, tantrums and moreCultivate the nine "take-charge" skills that prevent people from becoming difficultThere's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.
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In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.About the Author:
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Book Description McGraw-Hill, 2007. Condition: Good. Shows some signs of wear, and may have some markings on the inside. Seller Inventory # GRP111880578
Book Description McGraw-Hill. Paperback. Condition: Good. A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less. Seller Inventory # G0077116208I3N00
Book Description Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002571579
Book Description McGraw-Hill, 2007. Condition: Good. A+ Customer service! Satisfaction Guaranteed! Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting. Seller Inventory # 0077116208-2-4
Book Description McGraw-Hill, 2007. Paperback. Condition: GOOD. Has little wear to the cover and pages. Contains some markings such as highlighting and writing. Seller Inventory # 0077116208_abe_gd
Book Description McGraw-Hill, 2007. Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Seller Inventory # 8018076
Book Description McGraw-Hill, 2007. Paperback. Condition: Good. Seller Inventory # SONG0077116208
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Book Description US Adaptations, 2007. Paperback. Condition: Used; Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence!. Seller Inventory # mon0000375340
Book Description McGraw-Hill, 2007. Paperback. Condition: VERY GOOD. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. Seller Inventory # 0077116208_abe_vg