Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone

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9780077116200: Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone
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Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralise whining, negativity, attacks, tantrums and moreCultivate the nine "take-charge" skills that prevent people from becoming difficultThere's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

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Synopsis:

In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.

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McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Other Popular Editions of the Same Title

9780071416412: Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)

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ISBN 10: 0071416412 ISBN 13: 9780071416412
Publisher: McGraw-Hill Education, 2003
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9780071463331: Dealing With Difficult People: 24 Lessons for Bringing Out the Best in Everyone (Mighty Managers Series)

McGraw..., 2006
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9780071823302: Dealing with Difficult People

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