Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone: 24 Lessons for Bringing Out the Best In Everyone (UK PROFESSIONAL BUSINESS Management / Business) - Softcover

Kirschner, Rick; Brinkman, Rick

 
9780077116200: Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone: 24 Lessons for Bringing Out the Best In Everyone (UK PROFESSIONAL BUSINESS Management / Business)
Softcover
ISBN 10: 0077116208 ISBN 13: 9780077116200
Publisher: McGraw Hill / Europe, Middle East & Africa, 2007

Synopsis

Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralise whining, negativity, attacks, tantrums and moreCultivate the nine "take-charge" skills that prevent people from becoming difficultThere's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

"synopsis" may belong to another edition of this title.

About the Author

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From the Back Cover

Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

"About this title" may belong to another edition of this title.

Publisher
McGraw Hill / Europe, Middle East & Africa
Publication date
2007
Language
English
ISBN 10 
0077116208
ISBN 13 
9780077116200
Binding
Paperback
Number of pages
128

Other Popular Editions of the Same Title

9780071246934: Dealing with Difficult People

Featured Edition

ISBN 10:  0071246932 ISBN 13:  9780071246934
Publisher: McGraw-Hill Education (Asia), 2004
Softcover