For anyone, including managers and trainers, who has to handle awkward situations at work.
The outcome will be different according to how you approach each situation. Will you be aggressive and angry, sit back and wait, or be assertive and effective.
Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable, successful people need to be assertive.
Assertiveness At Work is in a class of its own in demonstrating clearly and comprehensively how assertiveness can help individuals and add value to a business.
"synopsis" may belong to another edition of this title.
Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.
"About this title" may belong to another edition of this title.
Book Description Book Condition: As New. Like New. Bookseller Inventory # T033131
Book Description McGraw-Hill Publishing Co., 2005. Paperback. Book Condition: Good. Minor wear, including corner bumps, light marks and minor creasing to cover. Otherwise in very good used condition, with clean unmarked pages, spine intact, bindings firm. Bookseller Inventory # 1512BPG73