Taking a pragmatic approach, this text examines the human and technical aspects of information systems and their development. This edition has four stages, and covers object-orientation, stakeholder analysis and critical thinking in a way not possible in the first edition. There is an emphasis on business processes and quality which informs the book as a whole. Other features include: a major case study running throughout the text, with mini-case studies at the end of each chapter; a multiple perspective of the IS development methods; actual field projects; and examples to explain the techniques.
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