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Synopsis
This book is based on David Freemantle's experience over recent years helping many organizations improve customer service.
Fourteen key tests of incredible customer service are identified. The critical aspect of developing an effective approach to managing for customer service is also addressed.
At each stage of the book a number of practical steps for improving service are presented. There are also many 'real life' examples of customer service in action to illustrate each key point.
"synopsis" may belong to another edition of this title.
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Incredible Customer Service: The Final Test
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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Incredible Customer Service
Published by
McGraw-Hill Companies, The, 1992
ISBN 10: 0077077539
ISBN 13: 9780077077532
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Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 68437018-20
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Incredible Customer Service: The Final Test
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-F-040-00258
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Incredible Customer Service: The Final Test
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780077077532. Seller Inventory # 9372999
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Incredible Customer Service: The Final Test
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Hardcover. Condition: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 4269562
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Incredible Customer Service: The Final Test
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Incredible Customer Service: The Final Test
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Incredible Customer Service: The Final Test
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hardcover. Condition: Very Good. Very Good .Ships From Multiple Locations. book. Seller Inventory # ERICA80300770775394