Hardcover

ISBN 10: 007707565X ISBN 13: 9780077075651

Publisher: Mcgraw-Hill, 1996

Consulting is an increasingly important area of training and management and many trainers are finding themselves undertaking the role of an internal consultant. This text discusses the role of the trainer as an internal consultant and how the emphasis should be on becoming client centred. It identifies the role of the internal consultant in facilitating changed behaviour and learning and how intervention must be across the whole organization. The consultant must learn how to diagnose problems and implement successful action. The text features checklists, case-studies and a usable framework which aims to show trainers how to become successful internal consultants

From the Back Cover:

Master every consultant's most important skill: solving client's problems so that they stay solved! What initial steps should you take when you meet a client for the first time?; What should be included in the contract?; What are the best methods of giving feedback to a client? What intervention style is best with which clients and in which situations?; How do you make sense of the data you're given and move to head off problems early?; What should you do when a client fails to implement the solution?. You'll find out all this and more in Client-Centered Consulting--a unique guide that focuses on the "people side" of every successful consulting venture. Learn the secrets of such industry giants as Gerard Egan, Gordon and Ronald Lippitt, and Peter Block as you are taught how to master every step of the consulting process--from drawing up a contract. . .to building a relationship. . .to implementing a solution and evaluating the results. Filled with checklists, exercises, group activities, and special feedback instruments, this is the one book you need to ensure that all your relationships with clients are smooth, cooperative, and productive.