A self-training book designed to meet managers' needs for work situation applications. The authors introduce ideas of assertiveness and provide practical suggestions for developing assertiveness in a range of familiar situations, in a way that minimises conflict and stress.
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Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.
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Book Description McGraw-Hill Publishing Co., 1990. Hardcover. Book Condition: New. book. Bookseller Inventory # 0077073770