Service Management: Operations, Strategy, Information Technology

3.85 avg rating
( 40 ratings by GoodReads )
 
9780073403359: Service Management: Operations, Strategy, Information Technology

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

"synopsis" may belong to another edition of this title.

About the Author:


James A Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an MBA from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, referred to as CALL, has been used by major cities worldwide to plan emergency ambulance systems. Consulting assignments include the RAND Corporation; the U.S. Air Force; the cities of Los Angeles, Denver, Austin, Melbourne, and Auckland; the Texas comptroller; General Motors; La Quinta Motor Inns; Greyhound; TRICON Restaurants International; and McDonald’s. Teaching experience includes faculty appointments at the University of California at Los Angeles, California State University at Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. He is a registered professional engineer in the state of Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

Mona Fitzsimmons A graduate of the University of Michigan, received her undergraduate degree in journalism with major supporting work in chemistry and psychology. Her graduate work was in geology and she has taught in public and private schools and at the university level. She has done writing and editing for the Encyclopaedia Britannica Education Corporation and for various professional journals and organizations. With James Fitzsimmons she edited New Service Development: Creating Memorable Experiences published in 2000 by Sage Publications. Her nonprofessional activities have included volunteer work for the Red Cross aquatics program and in wildlife rehabilitation. She has particular interests in the areas of environmental issues and the responsibilities of patients and physicians in health care

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

International Edition
International Edition

1.

Fitzsimmons, James A.
Published by McGraw-Hill
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Hardcover Quantity Available: > 20
International Edition
Seller
Ben's Book Shop
(Wilmington, DE, U.S.A.)
Rating
[?]

Book Description McGraw-Hill. Hardcover. Book Condition: New. 0073403350 International Edition Paperback OR Softcover Edition with Same Contents. Fast Delivery. Book Cover and ISBN may be different from the US Edition. Customer satisfaction guaranteed. Bookseller Inventory # INDMRK-9789339204471

More Information About This Seller | Ask Bookseller a Question

Buy New
14.54
Convert Currency

Add to Basket

Shipping: 3.20
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

2.

Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Soft cover Quantity Available: > 20
International Edition
Seller
LOW COST_FAST SHIP
(Scottsdale, AZ, U.S.A.)
Rating
[?]

Book Description Soft cover. Book Condition: New. Opt EXPEDITED shipping for 2 to 4 day delivery - Brand NEW - International Edition - 7ed - SAME Contents as in US edition - SHRINKwrapped BOXpacked - There is no CD or Access Code, unless specified above - Ships from various locations. Bookseller Inventory # Y41

More Information About This Seller | Ask Bookseller a Question

Buy New
13.87
Convert Currency

Add to Basket

Shipping: 4.80
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

3.

Mona J. Fitzsimmons , James A. Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Softcover Quantity Available: 5
International Edition
Seller
bookscollection
(Delhi, DELHI, India)
Rating
[?]

Book Description Book Condition: Brand New. PAPERBACK,Book Condition New, Brand New, Softcover, International Edition. We Do not Ship APO FPO AND PO BOX. Cover Image & ISBN may be different from US edition but contents as US Edition. Printing in English language. Quick delivery by USPS/UPS/DHL/FEDEX/ARAMEX ,Customer satisfaction guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # ABESTTND4275

More Information About This Seller | Ask Bookseller a Question

Buy New
16.24
Convert Currency

Add to Basket

Shipping: 3.12
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

4.

Mona J. Fitzsimmons , James A. Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Softcover Quantity Available: 5
International Edition
Seller
bookscollection
(Delhi, DELHI, India)
Rating
[?]

Book Description Book Condition: Brand New. PAPERBACK,Book Condition New, Brand New, Softcover, International Edition. We Do not Ship APO FPO AND PO BOX. Cover Image & ISBN may be different from US edition but contents as US Edition. Printing in English language. Quick delivery by USPS/UPS/DHL/FEDEX/ARAMEX ,Customer satisfaction guaranteed. We may ship the books from Asian regions for inventory purpose. Bookseller Inventory # ABEDUPPP3210

More Information About This Seller | Ask Bookseller a Question

Buy New
16.24
Convert Currency

Add to Basket

Shipping: 3.12
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

5.

Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New PAPERBACK Quantity Available: 15
International Edition
Seller
Stock Tiger
(New Delhi, DELHI, India)
Rating
[?]

Book Description PAPERBACK. Book Condition: New. PAPERBACK INTERNATIONAL EDITION Brand New Book. We ship from India. The ISBN-13 or Cover might be different but content is extactly same. We deliver in 5 - 9days and respond quickly to customer queries. Bookseller Inventory # Abe-E-0073403350

More Information About This Seller | Ask Bookseller a Question

Buy New
20.15
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

6.

Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Quantity Available: 5
International Edition
Seller
firstbookstore
(New Delhi, India)
Rating
[?]

Book Description Book Condition: Brand New. Brand New Paperback International Edition, Perfect Condition. Printed in English. Excellent Quality, Service and customer satisfaction guaranteed!. Bookseller Inventory # AIND-36748

More Information About This Seller | Ask Bookseller a Question

Buy New
22.49
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

7.

Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Quantity Available: 5
International Edition
Seller
EBOOKSTORE2010
(New Delhi, ND, India)
Rating
[?]

Book Description Book Condition: Brand New. New. SoftCover International edition. Different ISBN and Cover image but contents are same as US edition. Customer Satisfaction guaranteed!!. Bookseller Inventory # SHUB102323

More Information About This Seller | Ask Bookseller a Question

Buy New
22.71
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

8.

Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Quantity Available: 5
International Edition
Seller
Bookshub
(Karol Bagh, India)
Rating
[?]

Book Description Book Condition: New. New. International edition. Perfect condition. Ship by express service to USA, Canada, Australia, France, Italy, UK, Germany and Netherland. Customer satisfaction our priority. Bookseller Inventory # ABE-FEB-102323

More Information About This Seller | Ask Bookseller a Question

Buy New
22.75
Convert Currency

Add to Basket

Shipping: FREE
From India to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

9.

James A. Fitzsimmons
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Paperback Quantity Available: 5
International Edition
Seller
PRIORITY BOOKS
(springfield, VA, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. Softcover Book, Condition: New. 7th Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. 541 Pages, Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 376125

More Information About This Seller | Ask Bookseller a Question

Buy New
19.82
Convert Currency

Add to Basket

Shipping: 3.20
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

10.

James A Fitzsimmons and Mona J Fitzsimmons
Published by McGraw-Hill (2010)
ISBN 10: 0073403350 ISBN 13: 9780073403359
New Softcover Quantity Available: 7
International Edition
Seller
United College Bookstore (UCB) / KUL6632
(Springfield Gardens, NY, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2010. Book Condition: Brand New. International Edition. Softcover. This is a Brand New Textbook Wrapped MINT in the plastic. Ship from Multiple Locations, including Malaysia, Singapore, and Thailand. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries, 2-3 business days within Australia, Japan, and Singapore; for faster processing time, please choose to ship with Expedite. Thank you for looking! [9276sMGServManagFitzsim]. Bookseller Inventory # 978007340335988

More Information About This Seller | Ask Bookseller a Question

Buy New
15.36
Convert Currency

Add to Basket

Shipping: 8.02
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book