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About the Author:
Robert W. Lucas earned a B.S. in law enforcement from the University of Maryland in College Park; an M.A. with a focus in human resources development from George Mason University in Fairfax, Virginia; and a second M.A. in management and leadership from Webster University in Orlando, Florida. He is an internationally known award-winning author and learning and performance expert who specializes in workplace performance-based training and consulting services. Professor Lucas has more than four decades of experience in human resources development, management, and customer service. He has written and contributed to 36 books, training video leaders guides, and compilations. He also has taught training and development, diversity, and interpersonal and organizational communication at the masters level for almost two decades at Webster University.
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- PublisherMcGraw-Hill Education
- Publication date2011
- ISBN 10 0073397113
- ISBN 13 9780073397115
- BindingPaperback
- Edition number5
- Number of pages416
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Customer Service Skills For Success, 5Th Edition
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Customer Service Skills For Success, 5Th Edition
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