Synopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Service Management : Operations, Strategy, and Information Technology
Published by
McGraw-Hill School Education Group, 2008
ISBN 10: 007337783X
ISBN 13: 9780073377834
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 10705999-6
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Service Management
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_387519306
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SERVICE MANAGEMENT: Operations, Strategy, Information Technology
Published by
McGraw-Hill Irwin, Boston, 2007
ISBN 10: 007337783X
ISBN 13: 9780073377834
Used
Hardcover
Seller: Russ States, Oil City, PA, U.S.A.
Seller rating 5 out of 5 stars
Hard Cover. Condition: Very Good. No Jacket. (2008), 537pp, illus. w/ charts & graphs, 6th ed., student CD is present, corners lightly bumped, slight rubbing to cover, a few pg sw/ turned corners, contents clean. Seller Inventory # 10-1168