The Ninth Edition of Operations Management features the latest concepts and applications while not losing focus on the core concepts that has made this text a market leader. This approachable text supports students in applying concepts and methods by providing solved problems, examples, questions, practice problems, and cases. Students learn by doing, and the Ninth Edition continues to offer more support for 'doing Operations' than any other. A Student DVDRom complete with Excel templates; data files; videos from companies like Honda, United Airlines, McDonalds, Disney, and more; self quizzes; weblinks; and innovative 'screencam tutorials' that show students how to use Excel are included in the package. The DVDRom also features six new segments and expanded editions of additional videos.
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Dr. Stevenson is an associate professor of Decision Sciences in the College of Business at Rochester Institute of Technology. He teaches graduate and undergraduate courses in production/operations management, management science, quality concepts, and quality applications. He is the author of textbooks in management science, statistics, as well as production/operations management. His articles have appeared in Management Science and Decision Sciences. He also serves as a consultant to the New York State Regents External Degree program. His current research interests are in quality applications. Dr. Stevenson received a bachelor's degree in industrial engineering, and an M.B.A. and a Ph.D. in production/operations management from Syracuse University.
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