Operations Management: Meeting Customer's Demands with Student CD-ROM - Hardcover

Knod, Edward; Schonberger, Richard

9780072460506: Operations Management: Meeting Customer's Demands with Student CD-ROM

Hardcover

ISBN 10: 0072460504 ISBN 13: 9780072460506

Publisher: McGraw-Hill Education, 2001

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

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From the Publisher:

Integration of E-business
Enhanced/more conceptual coverage of Queuing Theory, in both services and manufacturing which allows instructors an improved approach to teaching such topics as Kanban in relation to queuing theory.
Additional solved problems and exercises, provides more opportunities for students to try problems on their own.
15 Principles of Good Operations Management. These principles delineate common sense goals for management and provide a guideline for understanding the objectives of operations management. These 15 principles focus on Customers, Company, Design & Organization, Capacity, Processing and Problem solving and control.
Into Practice Boxes, highlights an application or practical circumstance in which the topic plays a role in real operations. They come from a variety of newspapers, business periodicals, and journals and afford the student a more "real world" view of operations management topics.
Contrast Boxes demonstrate the contrasts between effective and less effective concepts and practices, providing the student a more holistic approach to understanding operations management.
Cases (13) provide additional material to further develop skills on important operations management topics.

Book Description:

This book trains technical trainers to train effectively. A technically reviewed appendix that covers CTT-specific certification. Only book to meet the International Board of Standards for Training Performance requirements. Other training certifications such as Lotus' (CLI), Adobe (ACE), and Corel (CCI) recognize the CTT certification as equivalent to their own. This book has been reviewed by the Chauncey Group, developers of the CTT certification.

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