Building & Managing a World Class It Help Desk

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9780072132373: Building & Managing a World Class It Help Desk

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

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What is a help desk? A help desk is a department within a company that responds to user's technical....

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Many companies start out by delivering a product or a service to customers, but as they move past the initial stages, it becomes evident that some sort of support for users is necessary. Wooten, an experienced information technology (IT) help desk professional, offers valuable suggestions and real-life scenarios to companies looking to create their first help desk and those wanting to improve existing conditions. Topics include standard business practices such as defining processes, budgeting, and hiring, but they are specifically geared toward the IT help setting. A good book for managers and businessowners.

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Book Description McGraw-Hill Education - Europe, United States, 2001. Paperback. Book Condition: New. 229 x 186 mm. Language: English Brand New Book ***** Print on Demand *****.What is a help desk? A help desk is a department within a company that responds to user s technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk. Bookseller Inventory # AAV9780072132373

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Book Description McGraw-Hill Education - Europe, United States, 2001. Paperback. Book Condition: New. 229 x 186 mm. Language: English . Brand New Book ***** Print on Demand *****. What is a help desk? A help desk is a department within a company that responds to user s technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk. Bookseller Inventory # AAV9780072132373

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