Building & Managing a World Class It Help Desk

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9780072132373: Building & Managing a World Class It Help Desk

What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.

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Review:

"A quality help desk can make a critical difference in the day to day operations of a company. Building & Running: A World Class IT Help Desk by Bob Wooten is a complete blueprint for help desk success." - Anne Martinez, CCNA, MCSE, Author of Get Certified and Get Ahead."

From the Publisher:

Details a step by step methodology for help desk implementation and continuous improvement.
Tips, techniques and tools to make the help desk more efficient.
Shows how to select, implement and utilize new technology for help desks such as web based help desks; electronic display boards and call management packages.
Includes real life examples that demonstrate the successes and failure involved in creating a help desk.

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Book Description McGraw-Hill Education - Europe, United States, 2001. Paperback. Book Condition: New. 229 x 186 mm. Language: English Brand New Book ***** Print on Demand *****.What is a help desk? A help desk is a department within a company that responds to user s technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk. Bookseller Inventory # AAV9780072132373

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Book Description McGraw-Hill Education - Europe, United States, 2001. Paperback. Book Condition: New. 229 x 186 mm. Language: English . Brand New Book ***** Print on Demand *****. What is a help desk? A help desk is a department within a company that responds to user s technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk. Bookseller Inventory # AAV9780072132373

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Book Description McGraw-Hill/Osborne Media. Paperback. Book Condition: New. Paperback. 583 pages. Dimensions: 9.0in. x 7.3in. x 1.4in.Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success. This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Bookseller Inventory # 9780072132373

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