High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

3.71 avg rating
( 7 ratings by Goodreads )
 
9780071621762: High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries.

High Performance Healthcare explains the critical concept of “relational coordination”―coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively.

High Performance Healthcare walks you step by step through the process of:

  • Identifying weak areas of relational coordination within your organization
  • Transforming work practices that are creating barriers to relational coordination
  • Building a high performance work system to foster consistent relational coordination across all disciplines

The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels.

Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.

"synopsis" may belong to another edition of this title.

From the Back Cover:

A proven business remedy for our ailing healthcare industry

“Healthcare delivery systems work only when the people in them―line workers and leadership alike―are in highly functional, trustworthy, and productive relationships. High Performance Healthcare is both theoretically sound and eminently practical―a rare combination!”
–Thomas S. Inui, ScM, MD, Relationship-Centered Care Initiative Codirector and Professor of Medicine and Associate Dean for Health Care Research, Indiana University School of Medicine

“Dr. Gittell shows how a relatively small number of communication and relationship-building elements have a direct relationship to successful performance in both healthcare and the airline industry. Her ultimate accomplishment in healthcare may be a simple tool that builds the individual reliability mandatory for safe patient care.”
–Robert S. Hendler, MD, Vice President, Clinical Quality, Tenet Healthcare Corporation

“Gittell’s book raises important issues and options that need to be addressed in any national healthcare reform effort.”
–Thomas P. Glynn, PhD, Chief Operating Officer, Partners HealthCare

“This is a must-read for improving organizational performance.”
―Earll M. Murman, PhD, MIT Ford Professor of Engineering Emeritus and coauthor of Lean Enterprise Value

High Performance Healthcare points compellingly to a direction for change.”
―Christine Bishop, PhD, Atran Professor of Labor Economics, Heller School for Social Policy and Management, Brandeis University

“Every healthcare leader needs to read this book.”
―Gene Beyt, MD, MS, Senior Vice President of Medical Quality, Clarian Health

“This is an important work for clinicians, educators, and administrators.”
―John Wright, MD, Attending Orthopedic Surgeon, Brigham and Women’s Hospital, Harvard Medical School

About the Author:

Jody Hoffer Gittell teaches Human Resource Management, Operations Management, and Organizational Theory at Brandeis University’s Heller School for Social Policy and Management. She serves as a cochair of the Health Care Industry Council, and is the author of The Southwest Airlines Way and over a dozen articles on healthcare management. Prior to joining Brandeis, Gittell earned her PhD from the MIT Sloan School of Management and taught for six years at Harvard Business School.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Jody Hoffer Gittell
Published by McGraw-Hill Education (2009)
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Hardcover First Edition Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education, 2009. Hardcover. Book Condition: New. book. Bookseller Inventory # 0071621768

More Information About This Seller | Ask Bookseller a Question

Buy New
17.18
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Jody Hoffer Gittell
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Hardcover Quantity Available: 1
Seller
READERS PRIDE
(PLANO, TX, U.S.A.)
Rating
[?]

Book Description Hardcover. Book Condition: BRAND NEW. NEW Book in Mint Condition -- Great DEAL !! Fast Shipping -- Friendly Customer Service -- Buy with Confidence!. Bookseller Inventory # RP0071621768BN

More Information About This Seller | Ask Bookseller a Question

Buy New
15.19
Convert Currency

Add to Basket

Shipping: 3.04
Within U.S.A.
Destination, Rates & Speeds

3.

Jody Hoffer Gittell
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: 1
Seller
Book Park
(Southfield, MI, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Brand New Book. Bookseller Inventory # 0071621768BYR

More Information About This Seller | Ask Bookseller a Question

Buy New
22.79
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

4.

Gittell, Jody Hoffer
Published by McGraw-Hill Education
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: 1
Seller
Ohmsoft LLC
(Lake Forest, IL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill Education. Book Condition: Brand New. Ships from USA. FREE domestic shipping. Bookseller Inventory # 0071621768

More Information About This Seller | Ask Bookseller a Question

Buy New
22.80
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

5.

Jody Hoffer Gittell
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: 1
Print on Demand
Seller
BWB
(Valley Stream, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: New. This item is Print on Demand - Depending on your location, this item may ship from the US or UK. Bookseller Inventory # POD_9780071621762

More Information About This Seller | Ask Bookseller a Question

Buy New
23.52
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Gittell, Jody Hoffer
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: 6
Seller
Paperbackshop-US
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2009. HRD. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # VJ-9780071621762

More Information About This Seller | Ask Bookseller a Question

Buy New
21.23
Convert Currency

Add to Basket

Shipping: 3.07
Within U.S.A.
Destination, Rates & Speeds

7.

Gittell, Jody Hoffer
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: > 20
Seller
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description 2009. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780071621762

More Information About This Seller | Ask Bookseller a Question

Buy New
22.13
Convert Currency

Add to Basket

Shipping: 3.07
Within U.S.A.
Destination, Rates & Speeds

8.

Jody Hoffer Gittell
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800716217621.0

More Information About This Seller | Ask Bookseller a Question

Buy New
22.18
Convert Currency

Add to Basket

Shipping: 3.07
Within U.S.A.
Destination, Rates & Speeds

9.

Jody Hoffer Gittell
Published by McGraw-Hill Education - Europe, United States (2009)
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Hardcover Quantity Available: 1
Seller
The Book Depository
(London, United Kingdom)
Rating
[?]

Book Description McGraw-Hill Education - Europe, United States, 2009. Hardback. Book Condition: New. Language: English . Brand New Book. In her groundbreaking book The SouthwestAirlines Way, Jody Hoffer Gittell revealedthe management secrets of the companyFortune magazine called the most successfulairline in history. Now, the bestsellingbusiness author explains how to apply thosesame principles in one of our nation s largest,most important, and increasingly complexindustries. High Performance Healthcare explains the criticalconcept of relational coordination -coordinating work through shared goals,shared knowledge, and mutual respect.Because of the way healthcare is organized,weak links exist throughout the chain ofcommunication. Gittell clearly demonstratesthat relational coordination strengthens thoseweak links, enabling providers to deliver highquality, efficient care to their patients.Using Gittell s innovative management methods,you will improve quality, maximizeefficiency, and compete more effectively. High Performance Healthcare walks you step by stepthrough the process of: Identifying weak areas of relationalcoordination within your organization Transforming work practices thatare creating barriers to relationalcoordination Building a high performance worksystem to foster consistent relationalcoordination across all disciplines The book includes case studies illustratinghow some healthcare organizations arealready transforming themselves using Gittell sproven tools. It concludes by identifying industry-level obstacles to high performancehealthcare and showing how individual organizationsand their leaders can supportsweeping change at the highest levels. Policy changes and increased access to carewill not alone answer the healthcare industry sproblems. Timely, accurate, problem-solvingcommunication that crosses all organizationalboundaries is a powerful response to businessas usual. High Performance Healthcare explainsexactly how to achieve this crucial dynamic,providing a long-awaited cure to an industryin crisis. Bookseller Inventory # AAS9780071621762

More Information About This Seller | Ask Bookseller a Question

Buy New
25.86
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

10.

Gittell, Jody Hoffer
ISBN 10: 0071621768 ISBN 13: 9780071621762
New Hardcover Quantity Available: > 20
Seller
BargainBookStores
(Grand Rapids, MI, U.S.A.)
Rating
[?]

Book Description Hardcover. Book Condition: New. Bookseller Inventory # 1103599

More Information About This Seller | Ask Bookseller a Question

Buy New
23.55
Convert Currency

Add to Basket

Shipping: 3.07
Within U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book