Built to Serve: How to Drive the Bottom Line with People-First Practices (MGMT & LEADERSHIP) - Hardcover
Synopsis
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.
Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.
The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.
- Treat your customers like partners
- Create a people-centered culture in a numbers-focused world
- Communicate your organization's vision
- Focus on strengths, not weaknesses
- Tie performance to the success of your mission
- Reduce your employee turnover
- Build communities connected by an emotional bond
- Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place
When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.
"synopsis" may belong to another edition of this title.
About the Authors
Dan J. Sanders is CEO of United Supermarkets, the first supermarket chain to win the prestigious National Torch Award for Marketplace Ethics, and cofounder of The Center for Corporate Culture. Sanders is a former Air Force U-2 reconnaissance pilot and a highly decorated officer.
Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies. He is the coauthor of more than forty books, including the classic The One Minute Manager (with Spencer Johnson), Leading at a Higher Level, Full Steam Ahead! (with Jesse Stoner) and The Secret (with Mark Miller).
From the Back Cover
When You Empower People You Get Powerful Results
"[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way."-Stephen R. Covey
"Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy."-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level
"Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business."-Kenneth Cooper, M.D., Cooper Aerobics Center
"Leaders will profit from the groundbreaking principles advocated in this book."-Claude Dollins, Chairman, The Center for Corporate Culture
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for Built to Serve: How to Drive the Bottom Line with People-Fir...
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. Seller Inventory # 0071497927-3-21115254
Seller Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Seller rating 5 out of 5 stars
Condition: like_new. Seller Inventory # ZBV.0071497927.LN
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0071497927I2N00
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0071497927I2N00
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0071497927I4N00
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Pr
Seller: Hawking Books, Edgewood, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: Like New. Like New. Clean, Tight and Neat. Five star seller - Buy with confidence! Seller Inventory # X0071497927X1
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: Near Fine. Dust Jacket Condition: Fine. In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of %u201CUltimate Service, Superior Performance, Positive Impact.%u201D He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose. Solid binding. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123754590
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Books Liquidation, Sacramento, CA, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: New. Seller Inventory # mon0000003008
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. Seller Inventory # 0071497927-11-18222400
Stock Image
Built to Serve: How to Drive the Bottom Line with People-First Practices
Seller: Orion Tech, Kingwood, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. Seller Inventory # 0071497927-11-15348844