Built to Serve: How to Drive the Bottom Line with People-First Practices (MGMT & LEADERSHIP) - Hardcover

SANDERS

Hardcover

ISBN 10: 0071497927 ISBN 13: 9780071497923

Publisher: McGraw Hill, 2007

Synopsis

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of "Ultimate Service, Superior Performance, Positive Impact." He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partners Create a people-centered culture in a numbers-focused world Communicate your organization's vision Focus on strengths, not weaknesses Tie performance to the success of your mission Reduce your employee turnover Build communities connected by an emotional bond Ensure sustainability and growth-with an eye on the principles that allowed your success in the first place When you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.

About this title

From the Back Cover

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

“Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture

Synopsis

This title includes people-first strategies that put business success in the bag. Dan Sanders is CEO of United Supermarkets, one of the most loved and most successful supermarkets in the southwest. "Built to Serve" shares real life stories from a regional, family-owned retailer about what it takes to create a fully engaged and productive workforce-lessons that will resonate with companies around the world, in every industry, large and small. Whether you're a leader, a manager, or an employee, you'll be inspired to create a workplace where people want to come to work, not just have to come to work. The result is the creation of competitive advantage that goes beyond selection and price, and that focuses on service to customers and to the community at large.

Edition details

• Publisher: McGraw Hill
• Publication date: 2007
• ISBN 10: 0071497927
• ISBN 13: 9780071497923
• Binding: Hardcover
• Language: English
• Number of pages: 272