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Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (BUSINESS BOOKS) - Softcover

Glanz, Barbara

 
9780071484213: Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (BUSINESS BOOKS)
Softcover
ISBN 10: 0071484213 ISBN 13: 9780071484213
Publisher: McGraw-Hill Education, 2007

Synopsis

CARE to build a customer-focused company!

Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies create enhanced customer experiences
  • Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

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About the Author

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

From the Back Cover

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Publisher
McGraw-Hill Education
Publication date
2007
Language
English
ISBN 10 
0071484213
ISBN 13 
9780071484213
Binding
Paperback
Number of pages
224