Items related to Dealing With Difficult People: 24 Lessons for Bring...

Dealing With Difficult People: 24 Lessons for Bring Out the Best In Everyone (Mighty Managers Series) - Hardcover

 
9780071463331: Dealing With Difficult People: 24 Lessons for Bring Out the Best In Everyone (Mighty Managers Series)

Synopsis

Learn how to disarm problem people, find common ground, and turn conflict into cooperation

  • In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.
  • At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to:
  • Identify 10 bothersome behaviors and deal successfully with each of them
    Understand why people become difficult
    Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more
    Cultivate the nine "take-charge" skills that prevent people from becoming difficult

    There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

  • "synopsis" may belong to another edition of this title.

    About the Author

    McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

    From the Back Cover

    Learn how to disarm problem people, find common ground, and turn conflict into cooperation

    In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people.

    At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to:

    • Identify 10 bothersome behaviors and deal successfully with each of them
    • Understand why people become difficult
    • Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
    • Cultivate the nine "take-charge" skills that prevent people from becoming difficult

    There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

    Difficult people are a fact of life. They blame, barrel over, whine, run away, or explode without notice. And the more you try to work with them, the harder they seem to work to screw up your plans.

    The first step in learning how to work with problem people is to discover what makes them tick. Dealing with Difficult People explains where difficult people are coming from, and provides you with specific action steps you can take to neutralize their assaults and work successfully with them. Written by Dr. Rick Kirschner and Dr. Rick Brinkman, who teamed up more than 25 years ago to promote the health and well being of individuals, teams, and companies by empowering them with good communication skills, this entertaining and enlightening guidebook details:

    • The four general intents that determine how people will react in any situation, and how to use them to understand the roots of a conflict
    • Blending skills for reducing differences between yourself and a problem person
    • Redirecting skills for using a growing rapport to change the trajectory of a problem interaction
    • Personal techniques, from body posture to voice volume, for influencing behavior
    • The 10 strategies for the 10 most difficult behaviors
    • Projection strategies to motivate problem people to recognize their issues and change themselves

    Your life is filled with people who frustrate you, enrage you, and battle with you every step of the way as you work to achieve your project and career goals. It's time you stopped fighting on their terms. Dealing with Difficult People gives you an innovative and psychologically sound program for understanding and working with all types of people, not matter how destructive their behaviors, by proactively using their own internal drivers to disarm them and create more productive interactions.

    "About this title" may belong to another edition of this title.

    Buy Used

    Condition: Very Good
    Ships from the UK. Former library...
    View this item

    FREE shipping within United Kingdom

    Destination, rates & speeds

    Buy New

    View this item

    £ 33.54 shipping from U.S.A. to United Kingdom

    Destination, rates & speeds

    Other Popular Editions of the Same Title

    9780071823302: Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone

    Featured Edition

    ISBN 10:  0071823301 ISBN 13:  9780071823302
    Publisher: McGraw-Hill Companies, 2013
    Softcover

    Search results for Dealing With Difficult People: 24 Lessons for Bring...

    Stock Image

    Brinkman, Rick, Kirschner, Rick
    Published by McGraw-Hill Companies, The, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover First Edition

    Seller: Better World Books Ltd, Dunfermline, United Kingdom

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: Very Good. 1st Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 249534-6

    Contact seller

    Buy Used

    £ 4.81
    Convert currency
    Shipping: FREE
    Within United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Kirschner, Richard E.
    Published by McGraw-Hill, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002070174

    Contact seller

    Buy Used

    £ 2.40
    Convert currency
    Shipping: £ 2.80
    Within United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Brinkman, R., Kirschner, R.
    Published by Mcgraw-Hill Education, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: Anybook.com, Lincoln, United Kingdom

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust Jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,350grams, ISBN:9780071463331. Seller Inventory # 8576228

    Contact seller

    Buy Used

    £ 2.50
    Convert currency
    Shipping: £ 4.48
    Within United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Rick Brinkman
    Published by McGraw-Hill, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: medimops, Berlin, Germany

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M0007146333X-V

    Contact seller

    Buy Used

    £ 4.92
    Convert currency
    Shipping: £ 3.03
    From Germany to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Dr. Rick Brinkman; Richard Kirschner
    Published by McGraw-Hill, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.61. Seller Inventory # G007146333XI2N00

    Contact seller

    Buy Used

    £ 4.89
    Convert currency
    Shipping: £ 4.14
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Dr. Rick Brinkman; Richard Kirschner
    Published by McGraw-Hill, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.61. Seller Inventory # G007146333XI2N00

    Contact seller

    Buy Used

    £ 4.89
    Convert currency
    Shipping: £ 4.14
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Dr. Rick Brinkman; Richard Kirschner
    Published by McGraw-Hill, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover

    Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.61. Seller Inventory # G007146333XI4N00

    Contact seller

    Buy Used

    £ 4.89
    Convert currency
    Shipping: £ 4.14
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Brinkman, Rick, Kirschner, Rick
    Published by McGraw-Hill Companies, The, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover First Edition

    Seller: Better World Books, Mishawaka, IN, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 249534-6

    Contact seller

    Buy Used

    £ 5.28
    Convert currency
    Shipping: £ 4.03
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Brinkman, Rick, Kirschner, Rick
    Published by McGraw-Hill Companies, The, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover First Edition

    Seller: Better World Books, Mishawaka, IN, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: Very Good. 1st Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 4922389-20

    Contact seller

    Buy Used

    £ 5.28
    Convert currency
    Shipping: £ 4.03
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    Stock Image

    Brinkman, Rick, Kirschner, Rick
    Published by McGraw-Hill Companies, The, 2006
    ISBN 10: 007146333X ISBN 13: 9780071463331
    Used Hardcover First Edition

    Seller: Better World Books, Mishawaka, IN, U.S.A.

    Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

    Condition: Good. 1st Edition. Used book that is in clean, average condition without any missing pages. Seller Inventory # 4710454-75

    Contact seller

    Buy Used

    £ 5.28
    Convert currency
    Shipping: £ 4.03
    From U.S.A. to United Kingdom
    Destination, rates & speeds

    Quantity: 1 available

    Add to basket

    There are 4 more copies of this book

    View all search results for this book