Perfect Phrases for Documenting Employee Performance Problems (Perfect Phrases Series) - Softcover

Bruce, Anne

Softcover

ISBN 10: 0071454071 ISBN 13: 9780071454070

Publisher: McGrawHill Education, 2005

Synopsis

Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems. This quick-reference tool is perfect for new managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

The book covers a wide variety of performance issues including:

Communication Skills

Punctuality

Decision Making

Empowerment and Delegation

Technical Skill Development

People Skills and Relationship-building

Coaching Others

Customer Care

Attitude

Handling Personal Problems

Creativity and Innovation

Meeting Deadlines

Leadership Skills

Negotiation Skills

Appearance

Self-esteem and Confidence

Efficient Use of Time

Problem Solving and Conflict Resolution

Teamwork

Emotional Intelligence

Overall Productivity

Loyalty

Resistance to Change

Project Management

Safety

Goal Setting

Motivation and Morale Building

Common Sense and Good Judgment

Personal Growth and Development

Professional Growth and Intentional Learning

About this title

From the Back Cover:

Includes sample scripts for every situation

The Right Phrase for Every Situation...Every Time

Performance reviews are among the most powerful and effective tools that a manager can use to motivate employees. But let's face it. Discussing and documenting a coworker's performance can set off a powder keg of personal emotions and defensive reactions. However, t doesn't have to be that way--not if you use the right words in the right situation. Perfect Phrases for Documenting Employee Problems provides hands-on solutions for hundreds of workplace scenarios. With a wide range of ready-to-use scripts and a handy problem-solving toolkit, you can address even the most difficult issues diplomatically and constructively. Learn how to:

• Find the perfect words to suit each employee review
• Document performance in the most effective way possible
• Build strong working relationships and boost morale
• Increase productivity, meet deadlines, and achieve goals

Featuring actual case studies of world-class organizations like Target, General Electric, and Microsoft, this user-friendly guide gives you all the words you need to minimize employee problems...and maximize performance.

About the Author:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

About this edition

• Publisher: McGrawHill Education
• Publication date: 2005
• ISBN 10: 0071454071
• ISBN 13: 9780071454070
• Binding: Paperback
• Number of pages: 144