Perfect Solutions for Difficult Employee Situations (MGMT & LEADERSHIP) - Softcover

Kemp, Sid

Softcover

ISBN 10: 0071444521 ISBN 13: 9780071444521

Publisher: McGrawHill Education, 2005

Synopsis

Sid Kemp is a management consultant offering effective solutions for conflict prevention, conflict resolution, and team management to the Fortune 500, small businesses, and also state and federal government agencies.

About this title

About the Author

Sid Kemp (San Antonio, TX), is a leading expert in project management for information technology and telecommunications implementations. His company, Quality Technology and Instruction, provides a custom project management methodology to businesses, government agencies, and educational organizations. He has assisted Fortune 500 companies and government agencies in the deployment of new technology, and developing custom project management methodologies. Mr. Kemp has more than 15 years of experience in IT and telecommunications, and has authored 5 textbooks for use in courses and corporations. He has been teaching a seminar on Project Management for Information Technology for three years.

From the Back Cover

Emotionally Intelligent Solutions for Tough Employee Situations

In today's rapidly changing work environment, you will have to face some very real and very human problems that can make or break your company's success. When personal conflicts arise, productivity suffers and it's a manager's job to handle these uncomfortable situations with sensitivity and concern. Now this insightful guide arms you with emotionally intelligent solutions for every workplace situation. Based on the most successful psychological and management methods, it provides "perfect phrases" and user-friendly techniques to use in a wide variety of hot-button scenarios, including job fairness, poor performance, salary disputes, sex, anger, inappropriate behavior, and much more. With the book's quick-reference format, you will learn how to:

-Handle a crisis in an employee's life
-Work around anger and jealousy in an office
-Face difficult or embarrassing moments in the workplace
-Help employees accept diversity
-Respond to accusations of sexual harassment
-Watch for danger signs of workplace violence
-Negotiate salary with an employee

This comprehensive handbook also shows you how to recognize red-flag problems that may require expert assistance from Human Resources and upper management, or from a lawyer or psychologist. No matter what the conflict, Perfect Solutions for Difficult Employee Situations is the way to avoid problems before they arise and handle them correctly if they do. It's your personal guide to management success.

Edition details

• Publisher: McGrawHill Education
• Publication date: 2005
• Language: English
• ISBN 10: 0071444521
• ISBN 13: 9780071444521
• Binding: Paperback
• Number of pages: 256