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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) - Softcover
Synopsis
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.
Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:
* Forces that compel people to be difficult * How to listen to understand―and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors
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About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone
Published by
McGraw-Hill Education, 2003
ISBN 10: 0071416412
ISBN 13: 9780071416412
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Dealing with Difficult People: 24 Lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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McGraw-Hill Education 16/02/2003, 2003
ISBN 10: 0071416412
ISBN 13: 9780071416412
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Paperback. Condition: Good. 48 pages. cover worn & creased, bumped, THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIESThese quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Title s in the series focus on each book's main themes and action ideas, reduced to a. Seller Inventory # 6652bs
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