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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) - Softcover
Synopsis
Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.
Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:
* Forces that compel people to be difficult * How to listen to understand―and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors
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About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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Paperback. Condition: Very Good. Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780071416412
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Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone
Published by
McGraw-Hill Education, 2003
ISBN 10: 0071416412
ISBN 13: 9780071416412
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Dealing with Difficult People : 24 Lessons for Bringing Out the Best in Everyone
Published by
McGraw-Hill Education, 2003
ISBN 10: 0071416412
ISBN 13: 9780071416412
Used
Softcover
First Edition
Seller: Better World Books: West, Reno, NV, U.S.A.
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Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
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Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
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Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series)
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780071416412
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