Customer-Driven Project Management : Building Quality into Project Processes

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9780071369824: Customer-Driven Project Management : Building Quality into Project Processes

Reorganize any project for improved efficiency and quality

Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to:


* Use people involvement tools and techniques
* Recognize senior management’s role in project review
* Be aware of the full range of personal and professional issues
* Apply definition, selection, and analysis tools and techniques
*Work with project management and system development tools and techniques
* More

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From the Back Cover:

LET CUSTOMERS CREATE YOUR SUCCESS!

With New Cases and Scheduling Applications -- and New Insights on Project Management in the Internet Age!

Complete resource for project managers and project executives on project quality management! Practical guide to doing the right job -- and getting the job done right the first time!

See how embedded quality assures customer satisfaction--and how to schedule quality into the project process. This newly revised Customer-Driven Project Management steers you to improved project quality management through total customer involvement. Featuring new chapters on the Internet, quality scheduling, project review, and personal and professional growth planning, this provocative guide offers updated techniques that can help you:

* Understand customers -- and their needs and expectations
* Keep customers productively involved in project management
* Embed quality into the product early in the process
* Make organizations work better with project-driven business models
* Market your PM skills with "Brand You" methods
* Short-circuit stumbles with senior management "insurance"
* Put free PM 'Net tools to work for you
* Predict the life cycle of e-businesses
* Draw ideas and inspiration from the Project Management Institute's Body of Knowledge on project quality management.

Designed as a practical step-by-step guide for working project managers and executives, Customer-Driven Project Management is also a superb resource for those who aspire to fully understand the concept of project quality management and to achieve the Project Management Professional (PMP) certification. Helpful guide for anyone who wants to get any kind of team project done better, faster, cheaper, and with greater customer satisfaction.

About the Author:

Bruce T. Barkley is co-author of the first edition of this book, faculty member with the Keller Graduate School of Management in Atlanta, Georgia, and Project Administrator with Universal Avionics Corporation, a global high-tech electronics firm. Mr. Barkley has served as Vice President of The Learning Group Corporation, instructor with the University of Maryland and Manager of Consulting for the Maryland Center for Quality and Productivity. He is the recipient of the University of Maryland's "Excellence in Teaching" award.

James H. Saylor is the author of the TOM FIELD MANUAL, TOM SIMPLIFIED, and co-author of the first edition of this book. He is the founder of The Business Coach (the businesscoach.org) and Vice President of Operations and Logistics for ELKAY PLASTICS COMPANY. Mr. Saylor has over 30 years' experience in organizational management, integrated logistics support, and training. He has coached, trained, and facilitated many public and private organizations in achieving their specific goals.

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Book Description McGraw-Hill Education - Europe, United States, 2001. Paperback. Book Condition: New. 2nd Revised edition. Language: English . Brand New Book. Reorganize any project for improved efficiency and quality Designed around numerous case studies, Customer-Driven Project Management, Second Edition drives home the importance of front-end customer involvement for project managers and engineers alike. Authors Bruce T. Barkley and James Saylor have added six new chapters to this edition, focusing on Internet support systems, selling the project, and a model for e-business projects. This integrated approach to Custom-Driven Project Management (CDPM) explains the new enterprise project life cycle and gives you a wide range of effective tools for developing customer-driven teams. You learn how to: use people involvement tools and techniques; recognize senior management s role in project review; be aware of the full range of personal and professional issues; apply definition, selection, and analysis tools and techniques; work with project management and system development tools and techniques; and, more. Bookseller Inventory # AA39780071369824

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