Computer Telephony Demystified

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9780071359870: Computer Telephony Demystified

Reshape your world with computer telephony

The existing telephone infrastructure is quickly being replaced with products, systems, and solutions based on off-the-shelf computer technology. Michael Bayer’s Computer Telephony Demystified gives you everything you need to take advantage of customizable telephony technology. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on this hot topic. You’ll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:
A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications
A thorough explanation of CTI and how to implement and extend call processing functionality
Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR)
Integrated explanations of both traditional and next-generation switching fabric technology such as IP telephony
Real-world scenarios that demonstrate how CT technology can improve business and day-to-day life

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From the Back Cover:

Reshape your world with computer telephony

There’s no stopping the computer telephony (CT) revolution. Everywhere you look, CT is replacing the existing telephony infrastructure with products, systems, and solutions based on off-the-shelf computer technology.

If you’re ready to take advantage of customizable telephony technology, you’re ready for Computer Telephony Demystified. Perfect for everyone from call center managers, network planners, and CIOs, to telecom engineers, this is the one-stop, plain-English tutorial and reference book on computer telephony technology. Here, you’ll find concept-clarifying illustrations and plenty of answers and insights into this key technology area, including:

A complete framework for designing and evaluating products, services, and solutions based on all relevant CT standards specifications. A thorough explanation of CTI and how to implement and extend call processing functionality. Coverage of media services technologies including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR).

Integrated explanations of both traditional and next generation switching fabric technology such as IP telephony. A series of real-world scenarios where CT technology is used to improve business and day-to-day life.

Accompanied by a time-saving CD-ROM packed with CT specifications and standards, Computer Telephony Demystified puts you in the driver’s seat--whether you are buying, building, or planning a telephone system, product, or service.

On the CD-ROM: Resource documents, including the complete set of ECTF specifications, in PDF format.
Live links to related web sites and updates to the book. Easy to use HTML-based navigation interface.

About the Author:

Michael Bayer is the President of Computer Telephony Solutions, a consulting firm specializing in the design and implementation of CT technologies and products. A pioneer in CT technology, Mr. Bayer has spent the past 15 years developing and promoting interoperability in the field of computer telephony through open specifications and standards. A resident of San Jose, California, he speaks and teaches at many conferences around the world and is an active member of the ECTF.

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Michael Bayer
Published by McGraw-Hill Professional (2000)
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