Items related to How to Measure Training Success: A Practical Guide...
Synopsis
This is a handbook for trainers and human resource managers who want to show how the training they provide directly benefits their organization's strategic goals. The book presents tools for collecting six types of data useful in evaluating the success of any training. The six types of data all have a chapter devoted to them: client satisfaction: knowledge and skill acquisition; application and implementation of training on the job; business unit impact; return on investment; and intangible benfits. There are also tools to help assess the return on investment in a company's training scheme.
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About the Author
Dr. Jack Phillips has more than 27 years of professional experience in human resource development and management, and has served as training and development manager at two Fortune 500 firms, senior HR executive at two firms, president of a regional bank, and management professor at a major state university. In 1992, Phillips founded Performance Resources Organization (PRO), an international consulting firm specializing in accountability issues, including ROI. PRO provides a full range of services and publications to support assessment, measurement and evaluation. In six years, PRO has become the global leader in accountability and has pioneered the application of ROI to a wide variety of a non-financial processes. Among Phillip's clients are some of the world's most respected companies including: AT&T, Bell Atlantic, Bristol-Myers Squibb, Canadian Imperial Bank of Commerce, Compaq, DHL Worldwide Express, Deloitte & Touche, Federal Express, First Union National Bank, Lockheed Martin, Motorola, Nortel, Singapore Airlines, Volvo of North America, and Xerox. Phillips has written more than 100 articles for professional, business, and trade publications. Phillips earned undergraduate degrees in electrical engineering, physics, and mathematics form Southern Polytechnic State University and Oglethorpe University; a Master's in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama. In 1987 he won the Yoder-Heneman Personnel Creative Application Award from the Society for Human Resource Management for an ROI Study of a gainsharing plan. Co-author Ron Stone is Vice President and Chief Consulting Officer of Performance Resources Organization, and consults directly on evaluation projects with a broad range of international clients. Stone also conducts public and inhouse workshops on the ROI Process.
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