Service Management: Operations, Strategy, Information Technology

3.17 avg rating
( 6 ratings by GoodReads )
 
9780071289276: Service Management: Operations, Strategy, Information Technology

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.

"synopsis" may belong to another edition of this title.

About the Author:


James A Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an MBA from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, referred to as CALL, has been used by major cities worldwide to plan emergency ambulance systems. Consulting assignments include the RAND Corporation; the U.S. Air Force; the cities of Los Angeles, Denver, Austin, Melbourne, and Auckland; the Texas comptroller; General Motors; La Quinta Motor Inns; Greyhound; TRICON Restaurants International; and McDonald’s. Teaching experience includes faculty appointments at the University of California at Los Angeles, California State University at Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. He is a registered professional engineer in the state of Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.

Mona Fitzsimmons A graduate of the University of Michigan, received her undergraduate degree in journalism with major supporting work in chemistry and psychology. Her graduate work was in geology and she has taught in public and private schools and at the university level. She has done writing and editing for the Encyclopaedia Britannica Education Corporation and for various professional journals and organizations. With James Fitzsimmons she edited New Service Development: Creating Memorable Experiences published in 2000 by Sage Publications. Her nonprofessional activities have included volunteer work for the Red Cross aquatics program and in wildlife rehabilitation. She has particular interests in the areas of environmental issues and the responsibilities of patients and physicians in health care

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

International Edition
International Edition

1.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Softcover Quantity Available: > 20
International Edition
Seller
Sunshine Book Store
(Wilmington, DE, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education. Book Condition: New. 0071289275 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # UM9780071289276

More Information About This Seller | Ask Bookseller a Question

Buy New
17.68
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

2.

Fitzsimmons, James A; Fitzsimmons, Mona J
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Softcover Quantity Available: > 20
International Edition
Seller
GREAT BOOKS DEAL
(TALLAHASSEE, FL, U.S.A.)
Rating
[?]

Book Description Softcover. Book Condition: New. Brand New; Paperback; Black & White or Color International Edition. ISBN and Cover page may differ but similar contents as US edition. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances, the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code or CD is not provided with these editions, unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Bookseller Inventory # GBD4113835

More Information About This Seller | Ask Bookseller a Question

Buy New
15.86
Convert Currency

Add to Basket

Shipping: 3.10
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

3.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw-Hill (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Softcover Quantity Available: 7
International Edition
Seller
United College Bookstore (UCB) / KUL6632
(Springfield Gardens, NY, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2010. Book Condition: Brand New. International Edition. Softcover. This is a Brand New Textbook Wrapped MINT in the plastic. Ship from Multiple Locations, including Malaysia, Singapore, and Thailand. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries, 2-3 business days within Australia, Japan, and Singapore; for faster processing time, please choose to ship with Expedite. Thank you for looking! [9276sMGServManagFitzsim]. Bookseller Inventory # 978007128927688

More Information About This Seller | Ask Bookseller a Question

Buy New
48.44
Convert Currency

Add to Basket

Shipping: 7.86
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

4.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw-Hill (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Softcover Quantity Available: 7
International Edition
Seller
CollegebookDirect Australia
(Melbourne, VIC, Australia)
Rating
[?]

Book Description McGraw-Hill, 2010. Book Condition: Brand New. International Edition. Softcover. This is a Brand New Textbook Wrapped MINT in the plastic. Ship from Multiple Locations, including Malaysia, Singapore, and Thailand. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries, 2-3 business days within Australia, Japan, and Singapore; for faster processing time, please choose to ship with Expedite. Thank you for looking! [9276sMGServManagFitzsim]. Bookseller Inventory # 978007128927688

More Information About This Seller | Ask Bookseller a Question

Buy New
52.43
Convert Currency

Add to Basket

Shipping: 4.64
From Australia to U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

5.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education
ISBN 10: 0071289275 ISBN 13: 9780071289276
New PAPERBACK Quantity Available: 1
International Edition
Seller
Easy Textbook
(Kuala Lumpur, Malaysia)
Rating
[?]

Book Description McGraw Hill Higher Education. PAPERBACK. Book Condition: New. 0071289275 Brand new book. International Edition. Ship from multiple locations. 3-5 business days Express Delivery to USA/UK/Europe/Asia/Worldwide. Tracking number will be provided. Satisfaction guaranteed. Bookseller Inventory # SKU004606

More Information About This Seller | Ask Bookseller a Question

Buy New
48.58
Convert Currency

Add to Basket

Shipping: 9.04
From Malaysia to U.S.A.
Destination, Rates & Speeds

6.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education
ISBN 10: 0071289275 ISBN 13: 9780071289276
New PAPERBACK Quantity Available: 1
Seller
Cloud 9 Books
(West Palm Beach, FL, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education. PAPERBACK. Book Condition: New. 0071289275 New Condition. Bookseller Inventory # NEW4.0026219

More Information About This Seller | Ask Bookseller a Question

Buy New
56.65
Convert Currency

Add to Basket

Shipping: 3.92
Within U.S.A.
Destination, Rates & Speeds

7.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education, 2010. Paperback. Book Condition: New. Bookseller Inventory # DADAX0071289275

More Information About This Seller | Ask Bookseller a Question

Buy New
94.74
Convert Currency

Add to Basket

Shipping: 3.14
Within U.S.A.
Destination, Rates & Speeds

8.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Softcover Quantity Available: 1
Seller
Book Deals
(Lewiston, NY, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education, 2010. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_0071289275

More Information About This Seller | Ask Bookseller a Question

Buy New
97.95
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

9.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education, 2010. Paperback. Book Condition: New. book. Bookseller Inventory # 0071289275

More Information About This Seller | Ask Bookseller a Question

Buy New
105.62
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Fitzsimmons, James A; Fitzsimmons, Mona J
Published by McGraw Hill Higher Education (2010)
ISBN 10: 0071289275 ISBN 13: 9780071289276
New Paperback Quantity Available: 1
Seller
Booked Again
(Summit, NJ, U.S.A.)
Rating
[?]

Book Description McGraw Hill Higher Education, 2010. Paperback. Book Condition: New. New item. Bookseller Inventory # QX-132-57-5656005

More Information About This Seller | Ask Bookseller a Question

Buy New
131.59
Convert Currency

Add to Basket

Shipping: 7.86
Within U.S.A.
Destination, Rates & Speeds