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Synopsis
The most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject.
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About the Author
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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- PublisherMcGraw-Hill Education
- Publication date2005
- ISBN 10 0071244409
- ISBN 13 9780071244404
- BindingPaperback
- LanguageEnglish
- Edition number5
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Service Management: Operations, Strategy, Information Technology with Student CD
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Seller Inventory # CHL10115321
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Service Management
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # 38764365-20
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Service Management: Operations, Strategy, Information Technology
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9780071244404. Seller Inventory # 9406953
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Service Management: With Student CD: Operations, Strategy, Information Technology
Published by
McGraw Hill Higher Education, 2006
ISBN 10: 0071244409
ISBN 13: 9780071244404
Used
Softcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Softcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Salissures sur la tranche. Edition 2006. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Stains on the edge. Edition 2006. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-366-353
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Service Management, w. CD-ROM: Operations, Strategy, Information Technology
Published by
Mcgraw-Hill Professional, 2006
ISBN 10: 0071244409
ISBN 13: 9780071244404
Used
Softcover
Seller: NEPO UG, Rüsselsheim am Main, Germany
Seller rating 5 out of 5 stars
Condition: Gut. Auflage: 5th Revised edition. 605 Seiten CD UNBENUTZT Sprache: Englisch Gewicht in Gramm: 1112 25,0 x 20,0 x 2,4 cm, Taschenbuch. Seller Inventory # 356406
Quantity: 1 available