Service Management: Operations, Strategy, Information Technology with Student CD - Softcover

Fitzsimmons, James

 
9780071244404: Service Management: Operations, Strategy, Information Technology with Student CD
Softcover
ISBN 10: 0071244409 ISBN 13: 9780071244404
Publisher: McGraw-Hill Education, 2005

Synopsis

The most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject.

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About the Author

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects. 

"About this title" may belong to another edition of this title.

Publisher
McGraw-Hill Education
Publication date
2005
Language
English
ISBN 10 
0071244409
ISBN 13 
9780071244404
Binding
Paperback
Edition number
5

Other Popular Editions of the Same Title

9780073122588: Service Management: Operations, Strategy, Information Technology with Student CD

Featured Edition

ISBN 10:  0073122580 ISBN 13:  9780073122588
Publisher: McGraw-Hill Education, 2005
Hardcover