"synopsis" may belong to another edition of this title.
-New Chapter on Conflict and Negotiation (Chapter 7).
-Complete Update. The new edition has over 250 new citations and has updates on new issues, theories, and research.
-Issues in Communication. Found in every chapter, these have been added to present current critical issues in communication.
-Technology and Communication. This edition has integrated and added discussions on technology and its impact on communication.
-Chapter 12 "Mass Communication" has added Coverage on Public Relations and
Advertising.
- New Glossary with Key Terms.
"About this title" may belong to another edition of this title.
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