Total Quality Essentials - Hardcover

Soin, Sarv

Hardcover

ISBN 10: 0070595518 ISBN 13: 9780070595514

Publisher: McGraw-Hill Education, 1999

Synopsis

Total quality for your company. "Apply Total Quality" and reap the benefits in your company with this clear, concise guide to key points. Written especially for busy executives with no time to waste deciphering jargon, this book takes you straight to the heart of total quality and shows you how to: apply the famous Hoshin Kanri Planning Process; manage key processes in both manufacturing, sales, and service organizations; create a customer-obsessed organization; handle customer complaints; develop a rigorous, successful improvement cycle; secure employee participation in improvements; and, audit or review a total quality effort.This indispensable sourcebook also reviews the principles of total quality, analyzing the nature of 'quality,' the primacy of the customer, learning and growth in the organization, and more. This band-new revision of a business bestseller brings you: new quality initiatives; new ways to generate the highest quality products and services; new material on long-range planning, with insights on how nations and great companies plan for success; new section on how to create a business scorecard to measure the health or pulse of the business, and how to link the scorecard to key processes and business planning; expanded review of total quality principles; The chief executive's role in the total quality effort; revised and expanded section on conducting total quality reviews or audits; and more!

About this title

About the Author

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From the Back Cover

Total quality for your company. Apply Total Quality and reap thebenefits in your company with this clear, concise guide to key points.Written especially for busy executives with no time to wastedeciphering jargon, this book takes you straight to the heart of TotalQuality and shows you how to: APPLY the famous Hoshin Kanri PlanningProcess; MANAGE key processes in both manufacturing, sales, andservice organizations; CREATE a customer-obsessed organization; HANDLEcustomer complaints; DEVELOP a rigorous, successful improvement cycle;SECURE employee participation in improvements; AUDIT or review a TotalQuality effort. This indispensable sourcebook also reviews theprinciples of Total Quality, analyzing the nature of "quality," theprimacy of the customer, learning and growth in the organization, andmore. This band-new revision of a business bestseller brings you: newquality initiatives; new ways to generate the highest quality productsand services; new material on long-range planning, with insights onhow nations and great companies plan for success; new section on howto create a business scorecard to measue the health or pulse of thebusiness, and how to link the scorecard to key processes and businessplanning; expanded review of Total Quality Principles; The ChiefExecutive's role in the Total Quality effort; revised and expandedsection on conducting Total Quality reviews or audits; and more!

Edition details

• Publisher: McGraw-Hill Education
• Publication date: 1999
• Language: English
• ISBN 10: 0070595518
• ISBN 13: 9780070595514
• Binding: Hardcover
• Edition number: 2
• Number of pages: 362