TQM Simplified - Hardcover

Saylor, James H.

 
9780070576780: TQM Simplified

Synopsis

This practical guide advises project and quality managers and engineers on the use of TQM tools and techniques in order to achieve success in any industry and organization. This edition provides guidance on establishing a common vision, developing a modern leadership, and improving teamwork.

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From the Back Cover

Learn how to apply the most up-to-date TQM techniques to any industry and any organization Now TOTAL QUALITY MANAGEMENT, the proven approach for achieving superior customer satisfaction, can be implemented easily and inexpensively by small, medium, and large companies in every field. The second edition of TQM Simplified uses a dynamic, proven, approach encompassing many improvements made over the past five years. The many aspects of TQM are synthesized into one broad-based, comprehensive, modern system that you can begin using today with a forward impetus for success. Focusing on practical processes with simple-to-use tools and techniques, this hands-on-manual contains many step-by-step methods for: Learning the basics of the TQM approach; Dealing with change; Establishing a TQM foundation in your organization; Building the TQM framework necessary for success; Implementing, reinstalling, or revitalizing TQM tailored to your specific organization; Developing modern leadership capable of taking your organization into the next century; Establishing a common focus in the organization; Involving your people in teams for effective decision making; Driving continuous improvements for productivity and quality improvements; Developing empowered people for a learning organization. You will find important new material on reengineering, metrics, and ISO-9000 Series Standards, plus helpful tools for problem solving, process and sytem improvement, decision making, conducting effective meetings, assessing organizational performance, and much more!

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