Communicating Change: Winning Employee Support for New Business Goals

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9780070364523: Communicating Change: Winning Employee Support for New Business Goals

When a company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring or downsizing - managers must get the message through to front-line employees, and enlist their support...or the changes will create more turmoil than progress. Written for busy managers at all levels, this book offers specific prescriptions for effecting successful change centered around three guiding principles: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area. In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put the principles into action.

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Book Description McGraw-Hill, 1994. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: When a company decides to make a major organizational changewhether it's a new emphasis on customer service, quality management, restructuring or downsizingmanagers must get the message through to front-line employees, and enlist their support.or the changes will create more turmoil than progress. Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles: Conveying the message through supervisors Communicating face-to-face Making the changes relevant to each work area In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action. Bookseller Inventory # ABE_book_new_0070364524

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Book Description McGraw-Hill Education - Europe, United States, 1994. Hardback. Book Condition: New. 2nd. 231 x 147 mm. Language: English . Brand New Book ***** Print on Demand *****.When a company decides to make a major organizational change - whether it s a new emphasis on customer service, quality management, restructuring or downsizing - managers must get the message through to front-line employees, and enlist their support.or the changes will create more turmoil than progress. Written for busy managers at all levels, this book offers specific prescriptions for effecting successful change centered around three guiding principles: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area. In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put the principles into action. Bookseller Inventory # APC9780070364523

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Larkin, T. J.; Larkin, Sandar
Published by McGraw-Hill Education - Europe, United States (1994)
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Book Description McGraw-Hill Education - Europe, United States, 1994. Hardback. Book Condition: New. 2nd. 231 x 147 mm. Language: English . Brand New Book ***** Print on Demand *****. When a company decides to make a major organizational change - whether it s a new emphasis on customer service, quality management, restructuring or downsizing - managers must get the message through to front-line employees, and enlist their support.or the changes will create more turmoil than progress. Written for busy managers at all levels, this book offers specific prescriptions for effecting successful change centered around three guiding principles: conveying the message through supervisors, communicating face-to-face, and making the changes relevant to each work area. In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put the principles into action. Bookseller Inventory # APC9780070364523

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