Reference Services and Reference Processes (Vol 2) (Introduction to Reference Work) - Softcover

Katz, William A.

 
9780070336391: Reference Services and Reference Processes (Vol 2) (Introduction to Reference Work)

Synopsis

Expanding on the introduction to reference services given in volume 1, this book examines the reference interview and manual search and explores on-line reference services. The book concludes with treatments of policy and personnel issues and includes a guide to evaluating reference services.

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Other Popular Editions of the Same Title

9780071126700: Reference Services and Reference Processes (v. 2) (Introduction to Reference Work)

Featured Edition

ISBN 10:  0071126708 ISBN 13:  9780071126700
Publisher: McGraw-Hill Education (ISE Editi..., 1992
Hardcover