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Synopsis
This text brings together all the popular benchmarking applications from competitive product testing, reverse engineering and competitive analysis to competitive shopping and process benchmarking. It explains how to manage all aspects of benchmarking to maximize organizational performance.
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About the Author
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
From the Back Cover
Everything you need to know abut benchmarking. In a quick, jargon-free read!. The authors of this guide have actually ``benchmarked'' the process of benchmarking, delivering everything you need to know to get vastly better results. It's the first book to address all of the successful benchmarking applications: competitive shopping, competitive analysis, and production and business analysis. And it's the first guide that shows you how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst And Young bechmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how to select the best value future state solution. Only leading international quality expert H. James Harrington, teamed with his journalist son and mountains of Ernst And Young benchmarking data, could create such a clear, jargon-free, authoritative introduction to this time-tested practice. Discover how others have used benchmarking to achieve performance immprovements as high as 2000% in only eight months. One of the most cost-effective ways to benchmark can now be found on the Internet--and for a limited time it's accessible free of charge to buyers of this book. See details inside. And visit the Benchmark site today!
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