The Complete Benchmarking Implementation Guide: Total Benchmarking Management

Harrington, H. James

ISBN 10: 0070267723 ISBN 13: 9780070267725

Publisher: McGraw-Hill Inc.,US, 1996

Synopsis

This text presents a benchmarking implementation programme that can be applied in various corporate situations. It distinguishes between different types of benchmarking - product, service, process, equipment, and so on - and shows how to employ any types.

About this title

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Edition details

• Publisher: McGraw-Hill Inc.,US
• Publication date: 1996
• Language: English
• ISBN 10: 0070267723
• ISBN 13: 9780070267725
• Binding: Ring-bound
• Number of pages: 438