Total Improvement Management: The Next Generation in Performance Improvement - Hardcover

Harrington, H. James; Harrington, James

Hardcover

ISBN 10: 0070267707 ISBN 13: 9780070267701

Publisher: McGraw-Hill Education, 1994

Synopsis

Readers will get spectacular results by following Harrington's basic principles and step-by-step plan for achieving total improvement management. First, he shows how to integrate the four competing methodologies of total technology management, total quality management, total productivity management, and total cost management. Balancing each of these factors results in solid business decisions on where to spend limited resources to ensure long-term results. Next, he puts his total improvement management (TIM) pyramid into action in 15 steps that illustrate how to: obtain upper management commitment and participation; construct a strong business plan; develop a customized 3-year improvement plan out of a clear vision statement; establish process improvement teams; upgrade systems to prevent problems before they occur; motivate through employee recognition programs; and more! Armed with these tools, managers will be able to coordinate the many, often conflicting, improvement efforts going on in today's organizations - thereby achieving total improvement management and renewed customer loyalty. It's a goal that American business can't afford to miss, especially in today's highly competitive global marketplace.

About this title

About the Author

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

Edition details

• Publisher: McGraw-Hill Education
• Publication date: 1994
• Language: English
• ISBN 10: 0070267707
• ISBN 13: 9780070267701
• Binding: Hardcover
• Number of pages: 544