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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP) - Hardcover
Synopsis
It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.
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About the Author
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Published by
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
Used
Hardcover
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Hardcover. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Ripped/damaged jacket. The dust jacket of this book is slightly damaged/ripped, however, this does not affect the internal condition. Seller Inventory # CHL10440314
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Published by
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
Used
Hardcover
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Seller Inventory # CHL1785325
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Business Process Improvement: the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Published by
McGraw-Hill Education, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
Used
Hardcover
First Edition
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill Education 31/05/1991, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Hardcover
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Published by
McGraw-Hill Education 31/05/1991, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
Used
Hardcover
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Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP)
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & Leadership)
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780070267688. Seller Inventory # 9476552
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & Leadership)
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780070267688. Seller Inventory # 9476551
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-B-001-01818
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