How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas.
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H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800702676881.0
Book Description McGraw-Hill, 1991. Hardcover. Book Condition: New. 1. Bookseller Inventory # DADAX0070267685
Book Description Paperback. Book Condition: New. New, Softcover International Edition, Printed in Black and White, Only USPS Media mail Shipping ONLY, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Bookseller Inventory # 12646
Book Description McGraw-Hill Education. Book Condition: Brand New. Ships from USA. FREE domestic shipping. Bookseller Inventory # 0070267685
Book Description McGraw-Hill Education, 1991. Book Condition: new. Shiny and new! Expect delivery in 20 days. Bookseller Inventory # 9780070267688-1
Book Description 1991. HRD. Book Condition: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # IB-9780070267688
Book Description McGraw-Hill Education, 1991. Hardcover. Book Condition: New. book. Bookseller Inventory # 0070267685
Book Description Hardcover. Book Condition: New. Bookseller Inventory # 1076040
Book Description McGraw-Hill Education - Europe, United States, 1991. Hardback. Book Condition: New. New.. Language: English . Brand New Book. It s one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement.Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more. Bookseller Inventory # AAC9780070267688
Book Description Book Condition: New. This item is Print on Demand - Depending on your location, this item may ship from the US or UK. Bookseller Inventory # POD_9780070267688