Total Quality Control, 4th Ed.: Achieving Productivity, Market Penetration, and Advantage in the Global Economy - Hardcover

Feigenbaum, Armand V.

Hardcover

ISBN 10: 0070220034 ISBN 13: 9780070220034

Publisher: McGraw-Hill Professional, 2015

Synopsis

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.

About this title

About the Author

Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.

Edition details

• Publisher: McGraw-Hill Professional
• Publication date: 2015
• Language: English
• ISBN 10: 0070220034
• ISBN 13: 9780070220034
• Binding: Hardcover
• Edition number: 4
• Number of pages: 896