Total Quality Control, 4th Ed.: Achieving Productivity, Market Penetration, and Advantage in the Global Economy

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9780070220034: Total Quality Control, 4th Ed.: Achieving Productivity, Market Penetration, and Advantage in the Global Economy

This is a text on achieving profitability through quality, updated for the global marketplace of the 1990s. Principles are put into practice and the two critical success factors are fully explored: how to build quality controls into every phase of operations - product and service development, production, engineering, marketing, distribution, sales, customer service; and how to drive communication and the implementation of quality control strategies down and across organizational lines, mobilizing commitment at every level. For this revised third edition, the author has added a discussion of the significance of quality control to corporate profitability; 12 benchmarks for quality control in the 1990s; and four management principles for achieving a total quality orientation. Topics are brought to life with practical examples and more than 200 illustrations.

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From the Publisher:

  • Focuses on methods to ensure customer satisfaction and retention
  • A new emphasis is placed on managing, operating, and integrating the key areas of a company's quality value chain
  • The technical and statistical methodologies for quality and the process control
  • Six Sigma and its role in Total Quality Management
  • About the Author:

    Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.

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