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Total Quality Control, 4th Ed.: Achieving Productivity, Market Penetration, and Advantage in the Global Economy - Hardcover
Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.
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From the Publisher:
Focuses on methods to ensure customer satisfaction and retention A new emphasis is placed on managing, operating, and integrating the key areas of a company's quality value chain The technical and statistical methodologies for quality and the process control Six Sigma and its role in Total Quality Management
About the Author:
Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.
"About this title" may belong to another edition of this title.
- PublisherMcGraw-Hill Professional
- Publication date2015
- ISBN 10 0070220034
- ISBN 13 9780070220034
- BindingHardcover
- Edition number4
- Number of pages896
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