Quality Is Still Free: Making Quality Certain In Uncertain Times - Hardcover

Crosby, Philip

Hardcover

ISBN 10: 0070145326 ISBN 13: 9780070145320

Publisher: McGraw-Hill Education, 1996

Synopsis

This work provides an analysis of the author's entrepreneurial experiment in which he took quality ideas learned in corporate settings and adapted them to the business world at large. It re-examines concepts such as ""The 5 Erroneous Assumptions about Quality" and "Zero-Defects Mantra".

About this title

About the Author

Phillip B. Crosby has had 39 years of hands-on experience as a quality management professional and an executive. While with Martin Marietta he created the concept of ZZeroDefects. During 14 years as Vice-President of the ITT Corporation he was responsible for quality worldwide in 87 divisions. In 1979 he founded Phillip Crosby Associates, Inc. (PCA), which became the world's largest quality management consulting firm. Each year 20,000 executives and managers attaend the Quality College of PCA.In 1991 he retired from PCA and now serves as Chairman of Career IV, Inc., in Maitland, Florida, spending his time working with those who would become executives, and speaking to groups. His other books include Quality is Free, Running Things, The Eternally Successful Organization, Let's Talk Quality, Leadeing, and The Art of Getiing Your Own Sweet Way.

Edition details

• Publisher: McGraw-Hill Education
• Publication date: 1996
• Language: English
• ISBN 10: 0070145326
• ISBN 13: 9780070145320
• Binding: Hardcover
• Edition number: 2
• Number of pages: 288