CTI Business Solutions: How to Put Computer Telephony to Work (McGraw-Hill Series on Telecommunications) - Hardcover
Synopsis
This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.
"synopsis" may belong to another edition of this title.
Search results for CTI Business Solutions: How to Put Computer Telephony...
Stock Image
CTI Solutions and Systems: How to Put Computer Telephony Integration to Work
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-V-001-02145
Buy Used
£ 28.57
£ 10.64 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Cti Solutions and Systems: How to Put Computer Telephony Integration to Work
Seller: Aragon Books Canada, OTTAWA, ON, Canada
Seller rating 3 out of 5 stars
Hardcover. Condition: New. Seller Inventory # DCBZD--0021