This book supplies solutions to traumatic and disruptive business organizational conflicts. The 10-step method defines and resolves deep-rooted conflict, and helps to build systematic preventive measures into any company's culture. "When the Sparks Fly" probes the anatomy of the six most common types of organizational conflicts - external, value system, strategic direction, culture/management process, operational, and interdepartmental. Drawn from real-life consulting assignments, the chapters illustrate how each type of conflict typically begins, explains who's most often involved, and shows what's really at stake in both the short-and long-term. The author reveals practical solutions and "Lessons Learned" from his conflict resolution process applied in some of today's leading business firms in the U.S., Canada, Europe, and Latin America.
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