Drawing on inspiration from such companies as Lexus, Zappos, MGM Grand Las Vegas and more, the author explains how looking at things from an outsider's view, caring and empathizing, emotionally engaging customers and much more can lead to radical, positive changes in an organization. By the co-author of Mavericks at Work. 75,000 first printing.
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William C. Taylor is a cofounder of Fast Company. He has published numerous essays and CEO interviews in the Harvard Business Review, and is a featured blogger for HBR. He's written management columns for the New York Times and for The Guardian (London). A graduate of Princeton University and the MIT Sloan School of Management
Practically Radical is a manifesto for change and a manual for making it happen—in an era when change is the name of the game.
Businesspeople everywhere are engaging in a dramatic "rethink" of how they lead, work, and get results. In an age of fierce competition and stubborn recession, the status quo just doesn't cut it. But how do you break new ground when there is so much pressure to do things the same way as everyone else? Using his years of experience and thought leadership in the business world, the cofounder and founding editor of one of the world's most admired business magazines, Fast Company, offers radical ideas and practical advice to help you fix what's wrong with your organization, launch new initiatives with the best chance to succeed, and rethink the logic of leadership itself.
Practically Radical goes deep inside twenty-five for-profit companies and nonprofit organizations to find out how they've made remarkable strides in tough circumstances. They include IBM, Zappos, Swatch, the Girl Scouts, Interpol, big-city hospitals, fast-growing banks, and high-flying airlines. These organizations have answered the make-or-break questions facing leaders in every field:
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