Items related to You Can't Win a Fight with Your Client: & 49 Other...
Synopsis
In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!
As American companies large and small have shifted their focus from manufacturing to providing services, keeping clients satisfied has become critical to the survival of every business. Yet, very few people have mastered the art of managing clients successfully. In You Can't Win a Fight with Your Client, Tom Markert argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small doses, he provides practical advice on how to manage your relationships with your clients and ensure they receive the kind of service that will keep them coming back for more.
A perfect resource for anyone working with clients at any level, You Can't Win a Fight with Your Client is the no-nonsense, straightforward guide to keeping clients happy in today's hypercompetitive and demanding business environment.
"synopsis" may belong to another edition of this title.
About the Author
Tom Markert is CEO of Ipsos Loyalty Worldwide, a Market Research provider to many Fortune 500 companies and is currently a member of the Board of Directors of State Auto, a publicly traded property and casualty insurer based in Columbus, Ohio. He has held leadership positions at ACNielsen, Citicorp, and Procter & Gamble and has held positions on the board of directors of the Australian professional basketball team the Sydney Kings and the American Chamber of Commerce in New South Wales, Australia. He lives in Connecticut.
"About this title" may belong to another edition of this title.
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00082283229
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
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hardcover. Condition: Good. Seller Inventory # 0061228559-3-37479919
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
Published by
Harper Business (edition ), 2007
ISBN 10: 0061228559
ISBN 13: 9780061228551
Used
Hardcover
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0061228559-8-1-29
Stock Image
You Can't Win a Fight with Your Client
Published by
HarperCollins Publishers Inc, 2007
ISBN 10: 0061228559
ISBN 13: 9780061228551
Used
Hardcover
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 2 out of 5 stars
Hardback. Condition: Good. Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying "no" (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy. Seller Inventory # CIN0061228559G
Stock Image
You Can't Win a Fight with Your Client
Published by
HarperCollins Publishers Inc, 2007
ISBN 10: 0061228559
ISBN 13: 9780061228551
Used
Hardcover
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 2 out of 5 stars
Hardback. Condition: Very Good. Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying "no" (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy. Seller Inventory # CIN0061228559VG
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_469230549
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You Can't Win a Fight with Your Client : & 49 Other Rules for Providing Great Service
Published by
HarperCollins Publishers, 2007
ISBN 10: 0061228559
ISBN 13: 9780061228551
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 2192230-6
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You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Great Service
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0061228559I3N00