Softcover

ISBN 10: 0060971843 ISBN 13: 9780060971847

Publisher: Harper Perennial, 1988

The national bestseller that offers prescriptions for an economic world turned upside down. A New York Times bestseller for eleven months.

About the Author:

Tom Peters is the author of many international bestsellers, including A Passion for Excellence and Thriving on Chaos. “The father of the post-modern corporation” (Los Angeles Times), he speaks to audiences the world over and lives in Vermont.

From Publishers Weekly:

Addressing American industry's continuing decline in foreign and domestic markets, Peters (In Pursuit of Excellence) here offers a detailed plan for unstructured business activity in which some readers will see not only chaos but anarchy. Nevertheless, the author's perception of high quality as a determining consumer motivation and his radical recipe for achieving it are persuasive. Noting that smaller service-oriented businesses like Federal Express prosper while mammoth GE and GM falter, Peters would largely eliminate top-heavy management superstructures in favor of creative worker involvement and customer participation, with supervisors on hand to encourage. This textbook cites dozens of specific business situations and person-to-person responses in support of its step-by-step instructions for turning a failing enterprise aroundif those involved can act fast. 150,000 first printing; Fortune Book Club main selection.
Copyright 1987 Reed Business Information, Inc.