In Search of Excellence: Lessons from America's Best-run Companies - Hardcover

Peters, Thomas J.; Waterman, Robert H.

Hardcover

ISBN 10: 006045153X ISBN 13: 9780060451530

Publisher: Harper and Row, Publishers, 1982

Synopsis

"The findings from the excellent companies amount to an upbeat message. There is good news from America. Good management practice today is not resident only in Japan. But, more important, the good news comes from treating people decently and asking them to shine, and from producing things that work. Scale efficiencies give way to small units with turned-on people. Precisely planned R&D efforts aimed at big bang products are * by armies of dedicated champions. A numbing focus on cost gives way to an enhancing focus on quality. Hierarchy and three-piece suits give way to first names, shirtsleeves, hoopla, and projectbased flexibility. Working according to fat rule books is * by everyone's contributing. "Even management's job becomes more fun. Instead of brain games in the sterile ivory tower, it's shaping values and reinforcing through coaching and evangelism in the field-with the worker and in support of the chrerished product. This book-is an attempt to generalize about what the excellent companies seem to be doing that the rest are not, and to buttress our observations on the excellent companies with sound social and economic theory. And, finally, it will employ field data too often overlooked in books on management-namely, specific, concrete examples from the companies themselves.

Edition details

• Publisher: Harper and Row, Publishers
• Publication date: 1982
• ISBN 10: 006045153X
• ISBN 13: 9780060451530
• Binding: Hardcover