Explains how everyday arguments and disputes can be resolved by learning to recognize common goals, acknowledge opposing points of view, discuss ideas openly, and find ways to collaborate to meet goals
"synopsis" may belong to another edition of this title.
Describes a realistic goal of "co-operative conflict" and shows how conflict in the workplace can be managed to resolve dilemmas and lead to productive solutions. A hypothetical case study shows how managers can develop conflict management skills in themselves and their employees.
Tjosvold is on the faculty of Business Administration at Simon Fraser University, where he was recently named University Professor for his research contributions.
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