Managing the Professional Service Firm

4.14 avg rating
( 665 ratings by GoodReads )
 
9780029197820: Managing the Professional Service Firm

At last here is a comprehensive text on the managerial problems of professional firms. David Maister, whose international consulting practice has gained him the reputation among his peers as "the guru's guru", brings together for the first time his most brilliant and penetrating work on virtually every management issue facing professional firms today.

Professional firms, he shows, are different from other business enterprises in two ways. First, they are in the business of providing highly customized services, and hence cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals. Firms must compete not only for clients, but also for talented professionals. Drawing on ten years' research amid consulting to these unique and creative institutions, Maister explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behavior of practice leaders. His concepts and practical advice have already become gospel to accountants, consultants, lawyers, public relations agencies, executive search, and many other professions.

Maister simplifies management issues by observing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners." Professional service firms, he shows, must practice "balance sheet" management by learning to develop their two key assets: client relationships and their stock of skill, talent, knowledge, and ability.

"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why."

--James L. Heskett, Professor, Harvard Business School Co-author of "Service Breakthroughs"

"synopsis" may belong to another edition of this title.

Review:

Peter P. Mullen Managing Partner, Skadden, Arps, Slate, Meagher & Flom I have found David Maister to be one of the best thinkers in the law firm consulting arena. His writings apply common sense and a long background in business consulting to provide practical advice about law firm and other professional service firm management.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

David H. Maister
Published by Free Press (1993)
ISBN 10: 0029197821 ISBN 13: 9780029197820
New Hardcover Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. book. Bookseller Inventory # 0029197821

More Information About This Seller | Ask Bookseller a Question

Buy New
27.66
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Maister, David H.
Published by Free Press (1993)
ISBN 10: 0029197821 ISBN 13: 9780029197820
New Hardcover Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. Bookseller Inventory # P110029197821

More Information About This Seller | Ask Bookseller a Question

Buy New
38.99
Convert Currency

Add to Basket

Shipping: 2.41
Within U.S.A.
Destination, Rates & Speeds

3.

David H. Maister
ISBN 10: 0029197821 ISBN 13: 9780029197820
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800291978201.0

More Information About This Seller | Ask Bookseller a Question

Buy New
104.94
Convert Currency

Add to Basket

Shipping: 3.21
Within U.S.A.
Destination, Rates & Speeds