Items related to Service Breakthroughs: Changing the Rules of the Game
Synopsis
What do Citicorp, UPS, and Marriott have in common? They are "breakthrough" service providers, firms that changed the rules of the game in their respective industries by consistently exceeding customer needs and expectations, thus forcing their competitors to either adapt or fail. With detailed case studies of Nordstrom, American Airlines, McDonald's and dozens of other companies, service management experts Heskett, Sasser and Hart show exactly how breakthrough managers - with an intuitive understanding of the "self-reinforcing management cycle" have development a strategic service vision, built loyalty, and positioned their service more successfully than their competitors.
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About the Author
James L. Heskett teaches at the Harvard Business School.
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Search results for Service Breakthroughs: Changing the Rules of the Game
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Service Breakthroughs: Changing the Rules of the Game
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Fair. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors. Seller Inventory # CIN0029146755A
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Service Breakthroughs Changing
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00083924818
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Service Breakthroughs: Changing the Rules of the Game
Seller: Your Online Bookstore, Houston, TX, U.S.A.
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Hardcover. Condition: Very Good. Signed by Author. Seller Inventory # 0029146755-6-6064357
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Service Breakthroughs: Changing the Rules of the Game
Seller: Greenworld Books, Arlington, TX, U.S.A.
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Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.0029146755.VG
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Service Breakthroughs: Changing the Rules of the Game
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
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Hardcover. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. Seller Inventory # mon0001432028
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Service Breakthroughs: Changing the Rules of the Game
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors. Seller Inventory # CIN0029146755G
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Service Breakthroughs: Changing the Rules of the Game
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Fair. This book presents case studies of companies involved in the service business and shows how breakthrough managers have developed a strategic service vision, built loyalty, and positioned their service more successfully than their competitors. Seller Inventory # CIN0029146755A
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Service Breakthroughs: Changing the Rules of the Game
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # X13J-01573
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Service Breakthroughs: Changing the Rules of the Game
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # X09D-01684
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Service Breakthroughs: Changing the Rules of the Game
Published by
The Free Press, Old Tappan, New Jersey, U.S.A., 1990
ISBN 10: 0029146755
ISBN 13: 9780029146750
Used
Hardcover
Seller: Books to Die For, The Woodlands, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. VG/VG. 12th printing. 306 pp. DJ lightly rubbed with shallow edge curling, creasing. Spine cocked, tight. Interior bright, clean. No marks. Good reading/reference copy. Seller Inventory # 0400