This guide to ISO is based on seminars the author has presented to the top training and quality groups in the country. The author explains in detail the 20 elements of ISO 9000 and how they can be strategically adjusted to fit various companies.
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Kenneth L. Arnold teaches seminars on the implementation of ISO 9000 to the American Society for Quality Control, American Production and Inventory Control Society, and Dowell Schlumberger supplier bases worldwide. He lives in Tulsa, Oklahoma.
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