Lifescripts for Managers: What to Say to Get What You Want in Life's Toughest Situations - Softcover

Softcover

ISBN 10: 0028626222 ISBN 13: 9780028626222

Publisher: John Wiley & Sons, 1999

Synopsis

This volume covers dealing with subordinates, peers, and superiors, including how to ask for a budget increase, turn down a raise request, deal with brown nosing, handle flirtation, and warn a superior of a potential problem. Includes 40 dialogue flowcharts.

About this title

Review

No one ever said that being a manager was easy. Even in the best of times, dealing with subordinates can be an awkward proposition, especially for those new to the management ranks. Lifescripts for Managers, edited by Stephen Pollan and Mark Levine (co-authors of Live Rich and Die Broke), is a collection of the 38 most common and difficult situations that a manager can face. Each script addresses a specific scenario--for example reprimanding an alleged sexual harasser, turning down a subordinate's promotion request, asking a superior for more staff or complaining to a vendor about service--by offering an overview, a list of tactics, and a flowchart that contain icebreakers, pitches, rebuttals, and retorts. Each script is governed by five rules that the editors see as critical to handling management situations: 1) take control of the situation, 2) say what you want, 3) show your power before using it, 4) absorb or deflect anger, and 5) have the last word. Here's a useful and pragmatic guide for managers serious about smoothing out their rough edges and keeping little problems from escalating into big ones. --Harry C. Edwards, Amazon.com END

About this edition

• Publisher: John Wiley & Sons
• Publication date: 1999
• ISBN 10: 0028626222
• ISBN 13: 9780028626222
• Binding: Paperback
• Number of pages: 176
• Editor: Pollan Stephen M.